Director, Operations

Base Salary Range: $90000 - $120000

Overview:

Our client is a fast-growing, impact-driven organization pioneering innovative digital logistics and food rescue solutions. The Director of Operations will play a key leadership role, scaling national operational systems, optimizing service delivery, and managing team performance across multiple regions. Partnering closely with executive leadership, this individual will drive cross-functional alignment, refine core processes, and ensure exceptional service quality while supporting the company's rapid growth.

What you will be doing:

• Lead, mentor, and build a high-performing operations team through clear goal-setting, performance management, and continuous coaching.

• Own end-to-end program execution and client onboarding to deliver seamless, scalable operational transitions nationwide.

• Establish, document, and enhance standard operating procedures (SOPs), SLAs, and quality control metrics to increase speed and cost efficiency.

• Serve as the senior point of contact for complex operational challenges and client escalations across all business networks.

• Collaborate with C-suite executives on strategic planning, resource distribution, and capacity management as the business expands.

• Track and report on key corporate metrics, including service level performance, client satisfaction, and onboarding timelines.

• Partner cross-functionally with technical development, business development, and commercial teams to streamline delivery.

• Support team expansion initiatives, including recruitment, onboarding, and training.

• Travel nationally as needed to manage site visits, foster key relationships, and lead in-person team initiatives.

What you must have:

• 5+ years of operations management experience, preferably within a fast-scaling, field service, or multi-site environment.

• Demonstrated track record of team leadership, people management, and employee development.

• Proven capability in process optimization and workflow design within dynamic or ambiguous settings.

• Exceptional cross-functional collaboration and stakeholder engagement capabilities.

• Strong verbal and written communication skills.

• Self-motivated leadership style with a hands-on approach to problem-solving.

• Ability and willingness to travel regularly across Canada.

• Vancouver-based or able to commute regularly to the local office (hybrid work arrangement).

• High technical aptitude; familiarity with Salesforce, Google Workspace, or Slack is an asset.

• Bilingualism in English and French is considered a strong asset.

Salary/Rate Range: $90,000 - $120,000 base salary per year (commensurate with experience), plus full benefits, 3 weeks PTO, birthday leave, and an education allowance.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com