Senior Accounts Receivable Administrator

Base Salary Range: $70000 - $75000

Job Title: Senior Accounts Receivable Administrator
Job ID: 90368
Location: Vancouver, British Columbia


Overview:
The Senior Accounts Receivable Administrator is responsible for the accurate, timely, and consistent execution of a broad range of accounts receivable and credit management activities. This role provides end-to-end support across customer credit adjudication, billing, collections, cash application, account reconciliation, reporting, and issue resolution to help optimize cash flow and maintain accurate customer accounts.The successful candidate will demonstrate strong ownership, sound judgment, and a proactive approach to identifying root causes, resolving complex issues, and improving processes.


What you will be doing:

• Manage assigned accounts receivable activities, including credit review, collections, cash application, reconciliations, and resolution of outstanding items.
• Work with Branch Managers and internal stakeholders to assess customer creditworthiness, recommend and maintain appropriate credit limits, monitor changing risk, and develop effective collection strategies for overdue or higher-risk accounts.
• Investigate and resolve complex billing issues, including short payments, deductions, credits, refunds, adjustments, misapplied payments, and other account irregularities.
• Identify root causes of overdue payments, recurring disputes, data-flow errors, and system-related billing or cash application issues, and coordinate practical solutions with customers, branches, Finance, and other departments.
• Maintain accurate customer records, ledgers, reconciliations, and supporting documentation in accordance with internal controls and approval requirements.
• Manage complex, sensitive, and/or high-volume accounts with clear communication, sound judgment, and consistent follow-through.
• Provide guidance on accounts receivable and credit policies and support the Accounts Receivable Manager with procedures, controls, and reporting.
• Mentor Accounts Receivable Administrators through coaching, knowledge sharing, cross-training, and support with complex transactions, without formal supervisory responsibility.
• Identify and support opportunities to streamline workflows, strengthen controls, and improve systems and automation.
• Provide excellent service to both internal and external customers.
• Perform other related duties as assigned.

• Relevant post-secondary education in Accounting, Finance, Business, or a related field. CCP or CPA coursework is considered an asset.
• 4+ years of progressive experience in accounts receivable, credit, collections, or related accounting functions, including experience managing complex customer accounts.
• Strong knowledge of the full accounts receivable cycle, credit and collection practices, account reconciliations, and internal controls.
• Strong ownership, judgment, and follow-through, with the ability to deliver accurate and consistent results with limited supervision.
• Strong analytical and problem-solving skills, including the ability to perform root-cause analysis and resolve complex account or system issues.
• Advanced Microsoft Excel skills.
• Experience with NetSuite, DTMS, or similar financial/ERP systems is an asset.
• Excellent written and verbal communication skills, with strong negotiation, conflict-resolution, and customer-service abilities.
• Ability to mentor colleagues, manage competing priorities, and work effectively both independently and as part of a team.
• High standards of accuracy, organization, confidentiality, ethics, and professional conduct.