Medical Program Assistant Associate

Position Overview

Under the general supervision of the Program Support Supervisor, the Medical Program Assistant - Associate provides administrative and patient scheduling support to the supervisory, professional, and administrative staff within the Health Service Unit.

This role is responsible for helping maintain efficient day-to-day clinical operations through accurate patient scheduling, medical records management, correspondence, database maintenance, and related administrative support. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced healthcare environment with multiple competing priorities.

Key Responsibilities

• Coordinate and manage patient scheduling within the Health Service Unit.

• Maintain accurate and organized medical records and patient files.

• Prepare, process, and distribute incoming and outgoing correspondence.

• Assist with requests for the release of medical information in accordance with established policies and procedures.

• Review patient files for completeness and accuracy.

• Enter, update, and maintain information within computer databases and tracking systems.

• Provide administrative and program support to supervisory, clinical, professional, and administrative staff.

• Maintain confidentiality of patient and protected health information.

• Prioritize multiple assignments and deadlines in a fast-paced clinical environment.

• Perform additional duties as assigned.

Minimum Qualifications

Candidates must meet at least one of the following experience requirements:

• Minimum of 1 year of patient scheduling experience in a clinical or healthcare setting, OR

• Minimum of 1 year of previous experience working as a Certified Nursing Assistant (CNA) or Medical Assistant (MA).

Required Skills & Qualifications

• Ability to work effectively in a fast-paced environment with competing priorities.

• Strong organizational skills and attention to detail.

• Strong written and verbal communication skills.

• Ability to accurately maintain medical records, patient information, and administrative documentation.

• Comfortable working with computer databases, scheduling systems, and other healthcare-related technology.

• Ability to work collaboratively with clinical, administrative, and supervisory staff.

BLS Requirement

• Must maintain current Basic Life Support (BLS) certification through the American Heart Association (AHA).

• Must have training in the use of an Automated External Defibrillator (AED).

• Must have the ability to perform BLS and/or first aid when necessary to prevent loss of life and relieve suffering until appropriate medical care arrives.

Ideal Candidate

The ideal candidate is dependable, highly organized, patient-focused, and able to manage multiple responsibilities while maintaining accuracy and professionalism. Previous experience supporting patient scheduling, medical records, or healthcare administrative operations is strongly preferred.