Service Manager - Truck/Trailer

Base Salary Range: $95000 - $100000

Job Title: Service Manager - Truck/Trailer, Mississauga
Job ID: 86589
Location: Mississauga, Ontario


Overview:
Our client is seeking an experienced Service Manager to lead the service operations at a busy heavy truck and trailer dealership in Mississauga. This role is responsible for managing the delivery of aftermarket support services including diagnostics, repair, and component replacement for heavy-duty trucks and trailers. The Service Manager oversees all aspects of the service department and provides leadership to foremen, lead hands, service writers, and shop, field, and resident technicians while ensuring efficient workflow, strong customer service, and profitable operations.


What you will be doing:

• Manage daily service department workflow and scheduling

• Oversee the performance and productivity of foremen, lead hands, service writers, and technicians

• Ensure company policies, reporting practices, and operational standards are followed

• Develop and manage the service department budget to meet operational and financial goals

• Prepare quotes for customer work orders and oversee the opening and closing of work orders

• Inspect and operate customer equipment as part of troubleshooting and diagnostics when required

• Monitor monthly service revenue and expenses and adjust operations to maintain profitability

• Ensure all work is completed according to safety regulations and industry standards

• Conduct ongoing performance reviews and coaching to support employee development

• Maintain strong relationships with customers by ensuring high-quality service and timely communication

What you must have:

• Strong communication and leadership skills with the ability to interact professionally with customers, employees, and management

• Self-motivated with a willingness to continuously learn and share knowledge with others

• Strong critical thinking and problem-solving abilities

• Comfortable working around and occasionally operating heavy equipment

• Proficiency with desktop applications and web-based productivity tools

• Ability to travel to customer worksites when required

• Valid driver’s license and ability to provide a recent driver’s abstract

• Strong commitment to occupational health and safety

• 5–7 years of progressive experience in service operations, management, and business within the heavy truck or equipment industry

• Journeyperson Truck and Coach Technician certification considered a strong asset

• Minimum 3 years of supervisory or management experience in a truck or heavy equipment service environment

• Solid understanding of heavy-duty equipment dealership operations

• Proven ability to prioritize tasks, manage multiple priorities, and achieve operational objectives

• Strong customer service mindset with sound judgment when addressing customer concerns

Salary/Rate Range: $95,000.00 - $100,000.00

Other Information:
Why Join Our Client
This is an opportunity to join a well-established organization in the heavy equipment industry where you can make a meaningful impact on operations and team performance. The role offers the chance to lead a skilled team, work closely with customers, and contribute to the growth and success of the service department.


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com