L2 IT Support Specialist

Level 2 IT Support Specialist
Location: Round Rock, TX 


Overview:
A nationally recognized, industry-leading residential construction organization is seeking a IT Support Specialist to provide high-touch, white-glove technical support across multiple Texas locations. This is not a traditional helpdesk role. This is a hands-on, boots-on-the-ground IT position supporting multi-site operations, acquisition integrations, enterprise technology initiatives, and infrastructure standardization efforts. If you enjoy solving complex problems, improving systems, working directly with business stakeholders, and being part of a growing corporate IT transformation — this is your opportunity.


What you will be doing:
Technical Support & Troubleshooting

• Resolve Tier 2 issues across hardware, software, and Microsoft 365 (Outlook, Teams, SharePoint, etc.)

• Troubleshoot Windows 10/11 endpoints, laptops, desktops, and mobile devices

• Configure and manage devices through Intune and MDM policies

• Support access management in Entra ID (Azure AD)

• Perform basic network troubleshooting (LAN, WiFi, VPN, DNS, DHCP, printers)

• Collaborate with an enterprise MSP for advanced network and firewall escalations

• Utilize PowerShell for automation and troubleshooting tasks

Onsite & Field Support

• Provide onsite IT support in Round Rock, Austin and surrounding sites

• Travel throughout Texas as needed.

• Perform equipment installations, rack work, cable management, and hardware refreshes

Standardization & IT Initiatives

• Support infrastructure refresh projects

•  Assist in network equipment standardization

• Participate in Azure migration and MDM rollouts

• Help consolidate and streamline application environments

• Contribute to acquisition integrations and enterprise initiatives

Documentation & Process Discipline (Critical)

• Maintain detailed records 

• Update SOPs and knowledge base documentation

• Track assets and configuration changes

• Identify recurring issues and propose long-term fixes

• Documentation is not optional — it is essential.

What you must have:

• 2–5 years of IT support experience (multi-site environment preferred)

•  Strong Microsoft 365 knowledge

• Experience with Entra ID / Azure AD

• Familiarity with Intune or MDM platforms

•  Solid networking fundamentals

• Experience working in mixed hardware environments 

• Strong written documentation skills

Soft Skills 

• Clear, professional communicator

• Able to explain technical issues in plain English

• Comfortable interacting with field teams and leadership

• Self-motivated and proactiv

• Able to enforce IT standards professionally

• Adaptable in fast-paced environments

• High attention to detail

Work Environment Requirements

• Onsite role (not remote)

• Reliable transportation required

• Must pass background check, driver screening, and drug screening

• Comfortable working in office and field-based construction environments

Other Information:
Why This Role Stands Out

• Exposure to enterprise-level IT initiatives

• Opportunity to help standardize and modernize a growing organization

• High visibility within Corporate IT

• Growth potential as the company expands

• Opportunity to make a meaningful impact — not just close tickets

If you are a hands-on IT professional who enjoys building, improving, and supporting growing environments — we want to hear from you. Submit your resume now! 


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.