Tier I/II - HelpDesk

Job Title: Junior Support Analyst
Job ID: 87726
Location: Vancouver, British Columbia


Overview: 
Your role is to provide Tier 1 helpdesk support via phone calls, tickets and/or in-person support.


What you must have:

• Good English communications skills (verbal/written)

• 1-2 years’ experience in an IT Help Desk position

• Experience providing first level technical support to end-users/customers by analyzing, troubleshooting, diagnosing and applying appropriate solutions to restore end-users and customer issues.

• Experience assisting users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.

• Any appropriate designations and up-to-date knowledge of current information technology techniques and tools.

Salary/Rate Range: $40.00- $45.00 per hour


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com