IT Support Engineer - Workforce Technology

Job Title: IT Support Engineer
Job ID: 70043
Location: Washington, District of Columbia


Overview:
Our SaaS client is seeking an IT Help Desk individual comfortable with virtual desktop infrastructure support. This is an initial 6-month contract with a global leader.


What you must have:

• Must live in the U.S. and be a U.S Citizen.

• 3+ years experience with Mac and PC technical support.

• 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.

• 2+ years supporting VDI solutions (VMware, AWS).

• Experience with Zoom and Zoom Room support.

• Flexible for early morning coverage and some late evening support.

• Experience with high priority escalations and high-pressure situations.

• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

• Excellent communication skills and customer service attitude.

• Self-starter with initiative and a high 'figure it out' factor.

• Proven desire to take ownership of tasks and projects and follow through to completion.

• Willingness and ability to work onsite from the Washington, DC office in a hybrid manner 2-3 days/week

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com