Applicaiton Support Specialist

Base Salary Range: $65000 - $72000

Job Title: Information Systems Support Specialist
Job ID: 70260
Location: Vancouver, British Columbia 


Overview:
The Information Systems (IS) Support Specialist, reporting to the Manager of Information Systems, is responsible for providing comprehensive end-user support for various business applications. Working closely with a team of support specialists, the IS Support Specialist collaborates with application vendors to resolve technical issues, configure systems for organizational changes, and uphold standardized business processes. This role plays a key part in application updates and may assist the project team in rolling out new functionalities. Additionally, the IS Support Specialist helps maintain an organized knowledge-sharing environment by engaging in cross-training within the support team. This description highlights the critical nature of the role in ensuring the seamless operation of information systems within the organization.


What you will be doing:
Operational Support

• Provide end-user support by troubleshooting and resolving issues, maintaining and monitoring user security and access permissions, and addressing queries.

• Deliver timely solutions to minimize downtime and ensure smooth operations.

• Monitor IT system performance, making necessary adjustments to ensure efficiency.

• Handle application configurations related to change requests, property onboardings, and user offboarding/onboarding.

• Assist with application updates by reviewing changes, assessing impacts, collaborating with department subject matter experts, conducting quality assurance (QA) testing, and supporting user acceptance testing (UAT).

• Support the development team by troubleshooting system integrations, conducting quality assurance, and acting as a liaison between the business and developers for programming requests.

• Contribute to the development and maintenance of reports and dashboards that monitor key performance indicators (KPIs) and analyze trends.

• Track and document updates from application vendors, assessing the enhancements and changes in each update.

• Collaborate with the support team and application vendors to recommend increased automation and continuous improvement initiatives.

• Create standard documentation required for the approval of system configuration changes and change requests.

• Assist in developing and maintaining application administration procedure documentation, training materials, and FAQs.

Project Delivery Support

• Support the Project Team with system configurations, Conference Room Pilot (CRP) testing, administration team training, and documentation.

• Assist the Project Team in implementing application security and user permissions for new functionalities.

• Provide feedback and expertise to help the business and consultants define future state business processes.

• Required Knowledge and Skills

• A business degree or enrollment in relevant post-education certification, along with experience supporting enterprise financial systems (ERP, Accounting, CRM applications).

• Exceptional problem-solving skills with a knack for identifying issues and delivering innovative solutions.

• Strong analytical mindset with keen attention to detail.

• Excellent written and verbal communication skills, paired with active listening abilities.

• Quick learner with the ability to adapt to new software systems.

• Positive attitude with a commitment to providing top-notch support and collaborating effectively with team members, company associates, and external partners.

• Ability to multitask, stay organized, and remain flexible in a dynamic environment.

• Preferred but not required: Experience with ERP systems, MSD365 Finance and Operations, and/or ServiceNow.

• Preferred but not required: Experience with SQL querying.

Salary/Rate Range: $60,000 - $68,000

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com