Senior Technician - Service - Ottawa

Base Salary Range: $74880 - $104000

Job Title: Senior Technician - Service
Job ID: 74771
Location: Ottawa, Ontarion

Overview:
Our client is a leading provider of advanced technology solutions across North America, specializing in building innovative and reliable systems for their customers. With a strong reputation for excellence, they deliver customized solutions in integrated security, networking, and digital infrastructure. Their team includes certified professionals who thrive in a collaborative and supportive environment. As an organization at the forefront of technology, our client is committed to investing in their employees through training, complex projects, and career advancement opportunities. As a Senior Technician - Service, you will play a pivotal role in maintaining and enhancing advanced electronic security systems, including access control, CCTV, and alarm systems. This position involves troubleshooting, repair, and support for state-of-the-art solutions provided by industry-leading manufacturers. You will also have the opportunity to build lasting relationships with customers and contribute to our client’s reputation for outstanding service.

What you will be doing:

• Service and maintain integrated security systems, including hardware and software components.

• Troubleshoot and resolve system issues in collaboration with technical support teams.

• Deliver exceptional customer service by providing training, responding to inquiries, and offering technical guidance.

• Complete accurate documentation, including as-built paperwork and detailed reports.

• Adhere to quality and safety standards while working independently and as part of the service team.

• Participate in an on-call rotation for after-hours support.

• Represent our client positively and professionally, enhancing their standing in the industry.

What you must have:

• 5-8 years of experience as a Service Technician in the security, electronics, telecommunications, or IT industry.

• Proven expertise with physical security systems, such as Lenel, Genetec, AMAG, or Milestone.

• Post-secondary education in electronics or an equivalent field.

• Valid driver’s license with a clean abstract.

• Strong command of the English language and excellent verbal and written communication skills.

• Ability to work independently and demonstrate a proactive approach to problem-solving.

• Eligibility to pass various levels of security clearance.

Nice to have:

• Experience with IP networks, low-voltage electronics, power systems, access control, and CCTV (IP and analog systems).

• Familiarity with client-server security applications and related technologies.

• Awareness of productivity and profitability metrics in service-related tasks.

• Personal hand tools for the role.

• Willingness to travel occasionally and complete out-of-town work as required.

Salary/Rate Range: $36.00 - $50.00 /hour (plus some overtime opportunities)

Other Information:

• Benefits: Comprehensive benefits package, two weeks of vacation, and ongoing professional development opportunities.

• Equal Employment Opportunity Statement: Our client is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. They are committed to fostering a diverse and inclusive workplace and provide reasonable accommodations to applicants as needed during the recruitment process.

• This position is a fantastic opportunity for an experienced technician eager to advance their career in a dynamic and growing organization that values innovation, collaboration, and excellence. If this sounds like your next challenge, we encourage you to apply!

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com