eSMT Smart IT
Toronto, ON • Contract • January 24, 2025 • 76278
Job Title: eSMT Smart IT
Job ID: 76278
Location: Toronto, Ontario
Overview:
The Infrastructure Technology Services (ITS) Process and Operations team is embarking on a project to implement SMART IT as part of the BMC Helix ITSM 23.x cloud installation. This initiative aims to enhance the user experience for IT service management by leveraging the advanced capabilities of SMART IT, including its intuitive interface, streamlined workflows, and mobile accessibility. A Technology Architect is required to plan and execute the deployment of SMART IT in our client's current BMC Helix ITSM 23.x cloud environment. The technology architect will produce architectural designs, environment assessments, identify tool and process impacts, provide recommendations on data and workflow migration as well as develop solutions and code necessary to implement the solution. Looking for an experienced BMC Helix ITSM Architect that has been involved in two or more BMC SMART IT implementations in a Cloud or SaaS BMC Helix solution.
What you will be doing:
-
This Architect should be familiar with BMC Helix infrastructure build, ITSM processes and the migration of workflow and data between systems.
-
Experience and skills on upgrading applications to Cloud or SaaS environments are especially desired.
-
Demonstrated experience implementing the solutions at a government or other large organizations.
-
Be able to analyze a large BMC ITSM implementation, identifying customizations, integrations and other additions to the out of the box solution.
-
Specific technology skills desired, along with BMC skills, include working with Cloud environments such as Azure and managed Kubernetes environments.
-
A solid understanding of ITSM processes is required and the ability to work alongside government process experts to address any concerns raised.
-
Experience researching and applying industry best practices to support the implementation and gather the data to inform the design decisions, providing rationale for design decisions in group settings with multiple stakeholders.
-
Communication, negotiation and partnership skills. Architecture skills and Project Management skills.
-
Demonstrated experience using communication skills to discuss issues, seek common ground between parties, lead development of solutions and user experience development requirements.
-
Ability to communicate visually as well as in verbal and written formats.
-
Strong facilitation skills to lead design discussions and negotiations, present recommendations and advice to stakeholders on web/content design and strategy.
-
Ability to collaborate and provide leadership and advice on digital product development.
-
Proven experience building relationships liaising with external partners and vendors to coordinate projects and share information.
What you must have:
-
Developing a comprehensive architectural design that integrates SMART IT with the BMC Helix ITSM environment, ensuring seamless functionality and performance.
-
Experience with implementation in a large/complex environment.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com