Director of Mission Control / Power Systems

Las Vegas, NV • Direct Hire • January 31, 2025 • 76470

Job Title: Director of Mission Control / Power Systems
Job ID: 76470
Location: Las Vegas, Nevada


Overview:
This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.


What you will be doing:

  • Maintain the operational integrity of operations and incident management to ensure consistent delivery of service

  • Analyze statistics and KPIs to determine and improve level of service

  • Act as an elevated escalation contact for company operations to include on call responsibilities

  • Responsible for completion of direct/indirect reporting personnel performance evaluations and disciplinary action when applicable

  • Plan, develop, and implement enhanced policies and procedures to streamline efficiency and customer service

  • Scheduling of personnel to meet operational needs of the department

  • Define/create performance metrics

  • Operations continuity planning and development of training regiment

  • Perform quality assurance audits for network investigations to minimize MTTR, MTTC, etc.

  • Oversight and execution of assigned projects and programs

  • Provide operational documentation to managerial reporting structure (AAR, Product Analysis, etc.)

  • Be operationally fluent with all responsibilities of direct reports

  • Perform quality assurance reviews on Supervisors to include Technician reports

  • Provide coaching/training; mentoring

  • Local, domestic, and international travel may be required at the company's request

  • Other duties assigned

 

What you must have:

  • A flexible schedule according to business needs/events (to include, but not limited to nights and weekends and/or shift rotation)

  • Punctual and reliable

  • Project management oriented

  • Ability to manage multiple events simultaneously

  • Customer service solution focus

  • Efficiently interact with computing systems

  • Ability to interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism

  • Excellent oral and written communication and interpersonal skills using methods such as direct contact, phone, email and instant messaging as well as documentation/tracking incidents in the ticketing system.  Must be able to accurately communicate complex issues using easy to understand terminology

  • Must have an operational understanding of various network topologies

  • Well versed with various network circuit types, configurations, and physical deployment of the circuits

  • Demonstrated knowledge of company products, mission critical services, and supported datacenter infrastructure

  • Detailed understanding of electrical and mechanical systems that may be deployed in a data center environment or mission critical facility (hospital, nuclear plant). This may include electrical feeders, transformers, generators, switchgear, UPS systems, DC power systems, ATS/STS units, PDU units, air handling units, fluid coolers, and fire suppression systems


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

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