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imageON Senior System Analyst

Oshawa, ON • Contract • February 05, 2025 • 76597

Job Title: imageON Senior System Analyst
Job ID: 76597
Location: Oshawa, Ontario


Overview:
The Imaging, Processes & Analytics unit  of our client has several mandates, including delivering a high-volume, complex, integrated payment processing, document imaging and data capture IT service; delivering products, solutions and services in the development, maintenance and support of a portfolio of applications and related systems which provide business intelligence and data analytics; providing strategic direction in the development of new analytic services and program maturity. The core mandate of this unit is to support imageON application and its operations, as well as its infrastructure support for processing revenues. It is imperative to have continuous production support. These Senior System Analysts will be on site in Oshawa 5 days a week to provide key operations support.


What you will be doing:

  • Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency.

  • Verify System monitoring and operability system health, fax server availability, inbound/outbound file transfer, FileNet communication.

  • Collaborate with vendors, clients and partners.

  • Write scripts

  • Create, manage, follow up on support tickets.

  • Investigate production issues, escalate to proper parties when necessary

  • Verify systems and applications are running as expected

  • Confirm file transfer scripts are enabled/disabled when required

  • Confirm inbound files are loaded successfully into the application

  • Verify production and test backup jobs are completed successfully

  • Verify mainframe files are transferred

  • Verify FileNet image transfer

  • Verify ImageON File extracts and transmissions are completed

  • Verify MFT transfer service is completed

  • Verify MoveIT transfer service is completed

  • Verify Connect Direct (NFS) transfer service is completed

  • Confirm imageON EOD processes are completed successfully

  • Manage building access

  • Manage application/system user access

  • Verify hardware, lighting, HVAC are in good working condition

  • Coordinate/validate monthly generator testing and impact to ImageON

  • Monitor ImageON server/workstation/tape/SAN/printer infrastructure

  • Coordinate/verify vendor support or release implementation

  • Provide validation and Tier 2 support on monthly patching activities

  • Provide Tier 2 support for anti-virus updates

  • Perform server start-up/shutdown

  • Provide analytical and problem-solving skills to assess and identify clients' business needs and technical needs, propose alternatives/solutions.


What you must have:

  • Experience with ImageON System

  • Be able to be on site 5 days a week (Monday-Friday, regular working hours)



For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

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