CSR - CT

Job Title: CSR - CT
Job ID: 77624
Location: Hartford, Connecticut


What you will be doing:

• Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.

• Provide one-to-one telephone contact with consumers and providers.

• Assist with password resets. 

• Accurately respond to incoming calls received by the call center.

• Accurately document all interactions with consumers.

• Properly forward calls to Call Center Leadership or other CT agencies per procedures. 

• Provide clear, complete, accurate and objective information based on full understanding of program requirements.

• Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

• Work with consumers in difficult situations.

• Handle and data enter complaints in accordance with approved policies and procedures.

• Meet and exceed daily standards for calls answered, customer service, and quality.

What you must have:

• Must be at least 18 years of age or older.

• Must have a High School Diploma, or equivalent and six months minimum experience in call center environment.

• Associate degree or higher without call center experience. 

• Must be able to pass 30 wpm typing test.

• Must be able to pass a customer service assessment.

• Must be able to successfully pass a criminal background check and drug test. 

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com