Senior Administrative Assistant

Job Title: Senior Administrative Assistant
Job ID:  77709
Location: Edmonton, Alberta


What you will be doing:

• Monitoring Training & Accreditation mailbox by processing email requests for exam bookings, rebooking request, rescheduling exams, and cancellations.

• Handling general inquiries related to eLearning, exams, and the Learning Management System.

• Updating personal information in databases and deactivating access.

• Proofing and editing eLearning scripts and other documents used to create courses and exams.

• Overseeing the training inbox BOT (Oscar) by reconciling and analyzing Oscar’s Status Reports.

• Rectifying any errors made by Oscar, specifically relating to data scraping for handwritten form submissions.

• Ensuring exam booking confirmation emails are sent out for all booked exams (daily). Reporting bug/issues and working with team to correct.

• Performing account creation, exam content group assignments, eLearning assignments and reassignments.

• Performing credential check and confirmation, user account information updates, changes, and corrections.

• Duplicate account reconciliations, addressing system access issues and updating exams in the Learning Management System when required.

• Maintaining the Accreditation and Certification Training (ACT3) database with file reconciliation, manual file creations, updates, changes, or corrections as needed.

• Performing general administrative duties including file management (e.g. maintaining naming conventions, file structures, retention, destruction management and recording important outages in the training inbox Outlook Calendar.

• Submitting and managing BERNIE requests on behalf of team to support clients.

The Data Admin will also assist the Manager, Projects and Program Support by:

• Capturing meeting minutes and documenting project action items and next steps.

• Assisting with documentation and creation of processes and procedures.

• Following up with project teams to ensure that they adhere to provided timelines and deliverables.

• Assisting with preparing project meeting agendas and stakeholder consultation materials.

• Scheduling and attending project team meetings on as needed basis.

What you must have:

• Mandatory •High School Diploma/GED

• Mandatory 3 years Experience developing and delivering user manuals and training materials.

• Mandatory 3 years  Experience gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases or scenarios, business analysis, and business process modeling.

• Mandatory 3 years Experience proofing and formatting word documents in a work setting.

• Mandatory 3 years Experience using Microsoft Office Suite tools.

 

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com