Records Business Analyst

Job Title: Records Business Analyst 
Job ID: 77866
Location: Vancouver, British Columbia

Overview: 
The Business Analyst delivers recommendations based on an analysis of business processes and user needs, enabling informed decision-making in support of the overall business strategy.

What you will be doing:

• Provide business records management system and process analysis services to support records and information management across the company and to ensure compliance with corporate records management policies and standards and legislation. 

• Conduct business records management systems analysis by: 

   

• researching and gathering current state and requirements from the business 

• performing systems needs and gap analysis 

• preparing cost/benefit analyses and proposals to persuade business to endorse the most appropriate technical and cost-efficient solution o defining scope, functional and non-functional requirements for new systems, system enhancements or new system interfaces o documenting use cases and preparing test plans o carrying out system and user acceptance testing 

• providing feedback to IT on converting business records management requirements to technical requirements 

• developing and updating systems documentation related to records management classification, system upgrades and records management workflows o providing feedback to Project Managers on resourcing, scheduling and cost estimates 

• Conduct business records management process analysis by: o developing models of how information assets relate to business processes 

• identifying and documenting records management requirements, gaps and mitigation strategies 

• developing or revising records management policies, guidelines and processes to support operational requirements 

• preparing user documentation (such as instructions, manuals, reference guides) 

• developing and delivering training on records management processes and system functionality 

• cleaning/ reconciling records, files and other system implementation details 

• Contribute to the development of tactical and strategic plans, business cases, approaches and methods, and change management activities to implement business system and process changes. 

• Contribute to post-implementation reviews by documenting lessons learned and following-up with IT staff and businesses to ensure issues with new systems, system enhancements, and processes are identified and resolved to ensure the changes improve the efficiency and effectiveness of records management. 

• Research and conduct feasibility studies and pilots on emerging record management technologies and methods for the Records Information Office (RIO) and client requests and projects. 

• Prepare reports on recommendations for RIO and client review. 

• Monitor and advise management of changes in the organization’s business environment or system projects and impacts on records management policies and processes. 

• Perform quality control and audits of business records management systems and interfaces, policies and processes to ensure compliance with corporate policies and standards and legislation.

• Identify and recommend solutions to address areas of non-compliance and to enhance operational efficiencies to business or technology owners.

What you must have:

• A minimum two (2) years of working experience in a records management system solutions role with experience in system and process analysis. 

• One (1) year of FileNet experience, an asset.

• Bachelor’s Degree in Management Information Systems, Library Archives and Records Management, Business Administration or Commerce (major in Computer Science or Business) or an equivalent combination of education and related experience 

• Good working knowledge in the following areas: 

• Records management 

• Security and privacy policies 

• Standards and processes and retention schedules. 

• Information lifecycle for electronic records and information asset classifications such as metadata, taxonomies, naming conventions 

• Business process improvement principles and best practices 

• Project management principles o Various record management systems (such as FileNet) and interfaces between systems o Business system and process analysis, proposal development and consulting records management projects 

• Ability to prepare system design specifications and model solutions for record management systems managing information assets in a variety of mediums/formats • Ability to prepare initial gap and cost/benefit analyses 

• Ability to document/define functional and non-functional system requirements for records management systems (such as FileNet) and interfaces 

• Ability to perform user acceptance testing 

• Ability to prepare instruction manuals, user guides and related documentation 

• Ability to conduct user level training and demonstrations of record management systems 

• Ability to identify and resolve issues related to non-compliance with records and security policies and standards 

• Advanced customer service skills with the ability to support client needs and requests 

• Advanced oral, written, presentation, facilitation and interpersonal communication skills 

• Advanced research and analytical skills 

• In-house training in records retention schedules, FileNet, and other relevant company records management systems may be required to be completed within six (6) months of starting in the job

Salary/Rate Range: $24-30 per hour

Term: 6-month contract; most likely to extend


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com