Help Desk Technician

Base Salary Range: $60000 - $65000

Job Title: Help Desk Technician
Job ID: 78902
Location: Toronto, Ontario


What you will be doing:

• Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisfaction of the caller.

• Provide one on one training of staff when the issue reported is due to a training gap.

• Provide excellent customer service

• Assist with some network administration tasks (asset management, user account management, deploying new hardware and software, etc...)

• Work on projects assigned by the Network Manager

• Performing on-call duties on a rotating schedule

What you must have:

• 1 to 2 years of helpdesk experience

• Excellent communications skills

• Experience working with a helpdesk ticketing system

• Good troubleshooting experience

• Experience helping users who aren't comfortable with technology

• Working knowledge of:

   

• Microsoft Office 365

• Networking fundamentals (switches, routers, firewalls)

Nice to Have:

• Experience supporting remote users

• Experience with supporting software through the entire software development life cycle

• Troubleshooting

• SIP Connections

• VPN Connections

• Load Balancers

• CompTIA A+ (preferred)

• Microsoft Certification (nice to have)

• CCNA or equivalent (Nice to have)

Salary/Rate Range: $60,000 - $65.000


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com