Senior Service Technician

Job Title: Senior Service Technician
Job ID: 78924
Location: Charlotte, North Carolina


Overview:
We’re looking for a motivated and technically proficient individual to help grow and lead a team of service professionals supporting industrial machinery across the U.S. This role combines hands-on technical work with leadership, training, and customer service responsibilities. Ideal for someone with a strong mechanical/electrical background and a passion for delivering excellent client support.

What you will be doing:

• Guide and enhance the technical capabilities and service excellence of the field support team.

• Provide consistent training and mentorship to team members and service partners.

• Previous experience with bandsaw machinery is an advantage.

• Foster exceptional customer interactions and maintain strong communication across teams and clients.

• Build and maintain a nationwide service support structure utilizing a mix of in-house staff, independent technicians, and distributor partners.

• Strive to exceed customer expectations through high-quality service execution, including:

  • Performing inspections, upgrades, repairs, and accessory installations.

  • Installing machinery and delivering user training onsite.

  • Providing remote (phone/email) and onsite technical support.

  • Creating and refining systems to collect and analyze product/service feedback.

  • Coordinating service training programs both internally and externally.

  • Assisting with parts sales and technical troubleshooting.

  • Handling warranty claims and resolutions.

  • Supporting sales efforts including demos, trade shows, and product testing.

  • Implementing and servicing remote performance monitoring systems.

What you must have:

• Solid understanding of electrical and hydraulic systems.

• Ability to read and interpret technical schematics and diagrams.

• Strong mechanical aptitude and hands-on experience with machine tools.

• Excellent interpersonal and communication skills.

• Customer-centric mindset and strong sense of initiative. 

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com