Inside Sales Coordinator

Job Title: Inside Sales Coordinator
Job ID: 79237
Location: Eastern, Wisconsin


What you will be doing:

• Interacting with customers (showroom associates, homeowners, architects, and designers) and Outside Sales team members via phone and email regarding product knowledge inquiries and escalated problem resolution

• Outreach to showroom associates via phone to drive sales and to support the Outside Sales team’s selling initiatives

• High level problem solving regarding escalated issues in collaboration with multiple departments

• Assisting Inside Sales team members by being cross trained in reception duties, administration duties, custom quoting, monitoring internet sellers, sample and literature requests, and coordinating data within our ERP and CRM systems. (Salesforce experience a plus)

• Assisting the Display Inside Sales Coordinator with display order management (entailing involvement in account creation with the Accounting team; reviewing product display proposals; following up on gathering details from showrooms and the Outside Sales team; calculating discounts; entering orders into our ERP system; working with the Shipping Department regarding shipment instructions; tracking shipments; providing order status; handling post-shipment concerns including returns and exchanges; liaising between the showrooms, Outside Sales team, and Display Building team)

• Performing other related duties as assigned

What you must have:

• Passionate mindset about contributing to a growing business

• Ambitious and self-motivated

• Effective and professional interpersonal relationship skills; team player orientation

• Superior communication skills (written and verbal)

• Analytic capacity for independent issue resolution

• Ability to troubleshoot ambiguous concepts and ideas

• Critical thinking and decision-making expertise, utilizing good judgment and reasoning

• Advanced experience in Microsoft Excel and Outlook, and CRM software

• Above average math skills including ability to calculate complex discounts and business math equations

• The ability to prioritize and organize a multitude of tasks in a busy work environment

• Strong project management and organizational skills

• Perseverance to complete challenging tasks

• Exceptional follow-up skillsStrong customer service focus

• Bachelor’s Degree or a combination of professional Inside Sales experience and/or training, education, and related experience.

• Three to five years of experience in a professional role in Inside Sales, Customer Service, or Project Management, preferably in a distribution or manufacturing environment.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com