Call Center Agent

Job Title: Call Center Agent
Job ID: 79244
Location: Phoenix, Arizona - Remote


Overview:
This role is responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.


What you will be doing:

• Answering incoming phone calls in a fast-paced enviroment.

• Resolving Tier 1 level issues

• Reviewing taxpayer accounts

• Verifying, gathering and simultaneously updating key information

• Educating taxpayers of online resources and current tax policies

• Submitting requests for payment arrangements

• Participation in all team engagement activities

• Meeting performance expectations

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com