Product Support Analyst 2
Remote, TX • Contract • April 24, 2025 • 79388
Job Title: TSDS Systems Analyst – Education Data Testing & Support
Job ID: 79388
Location: USA Remote – U.S. Based
Overview:
A mission-driven education agency is seeking a skilled TSDS Systems Analyst to support critical user acceptance testing (UAT), production stability reviews, and high-level customer support for state-funded educational data systems. This is a fully remote opportunity ideal for someone with a background in UAT testing, education data standards, and resolving complex technical support escalations.
What you will be doing:
- Leading the creation and execution of test plans and scripts based on stakeholder requirements
- Identifying and documenting issues in UAT and collaborating with development teams on fixes
- Performing post-deployment production checks to ensure feature stability and performance
- Investigating and resolving Level 3 technical support tickets related to educational data systems
- Collaborating across QA, dev, and customer service teams to ensure high-quality service delivery
- Analyzing root causes of issues in test and production environments and recommending improvements
- Utilizing tools such as SQL, JIRA, Postman, Swagger, and TOAD for testing and troubleshooting
- Supporting continuous improvement of support processes through documentation and feedback
What you must have:
- 7+ years of experience in UAT testing, technical analysis, and QA methodology
- Strong proficiency in system architecture concepts and scripting for testing/troubleshooting
- Extensive experience using QA and testing tools such as SQL, JIRA, Swagger, TOAD, and Postman
- In-depth knowledge of Texas education standards and domains (TEA, data requirements, etc.)
- 5+ years of experience with analytical thinking and defect resolution
- Strong technical writing and documentation skills, particularly around QA findings and escalation tracking
- Proven ability to communicate effectively with cross-functional teams and stakeholders
- Preferred: experience in automated testing frameworks and technical QA automation
Be part of a high-impact initiative to ensure the quality and reliability of Texas’ education data systems. Your work will directly affect the functionality of critical platforms used by school districts and charter programs. If you're passionate about data integrity, quality assurance, and educational impact—this role offers a unique opportunity to contribute to meaningful progress in public education.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com