Dispatcher

Job Title: Dispatcher
Job ID: 80023
Location: Sarasota, Florida


Overview:
As a dispatcher, you'll set the daily schedule, schedule service calls, route up to 20 technicians, and communicate with customers about the status of their appointments. This is not a remote position, in person attendance is mandatory. 

What you will be doing:

• Answer calls to schedule service or maintenance appointments

• Make outbound calls to schedule part returns

• Enter and maintain customer data within the system

• Route technicians, perform a debrief close out of each job

• Process maintenance agreements and invoice payments

• Cross train to assist dispatching technicians for other departments when necessary

Nice to have:

• Strong multi-tasker

• Minimum (1) year dispatch experience

• Familiarity with the HVAC, Plumbing, or Electrical industry

• Excellent communication skills, demonstrated listening and written/verbal communication

• Computer Proficiency

• Service Titan Experience (Highly preferred)

Salary/Rate Range: $18.00 -$23.00/hour


Other Information:
Benefits

• 401(k)

• Dental insurance

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule

•  Saturday, 8a-8p and Sunday, 9a-6p

• Monday and Tuesday 5-9pm 

• Additional hours Monday- Friday

Education

• High School Diploma or GED

• Associates Degree preferred but not required

This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required.  Willingness to submit to a pre-employment drug test and background check is mandatory for employment.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com