Business Decision Professional

Job Title: Business Decision Professional – Microsoft Dynamics & Business Process Support 
Job ID: 80141
Location: Vancouver, British Columbia


Overview: 
We are seeking a skilled Business Decision Support Prof to support business requirement gathering and business process projects, with a focus on Microsoft Dynamics. The successful candidate will collaborate with stakeholders to understand business requirements, optimize business processes, and provide operational support as a subject matter expert. This role requires strong analytical skills, expertise in business processes, and the ability to bridge the gap between business needs and system solutions.

  
What you will be doing:
Business Process & System Support

• Provide user support and expertise in Microsoft Dynamics and its interaction with business processes, financial controls, and data management.

• Manage user inquiries, system issues, and enhancement requests, ensuring timely resolutions within a defined timeline.

• Support training initiatives by developing user guides, conducting training sessions, and coaching users on using built-in system functionality and process workflows.

• Assess business impacts and define process changes based on program modifications and evolving business needs.

• Assist in tracking, managing, and communicating business requirements and verify proposed enhancements suggested by the IT team.

• Collaborate with stakeholders to gather, analyze, and document business requirements for enhancements.

• Ensure requirements align with end-to-end business processes and support organizational goals.

• Participate in user acceptance testing (UAT) to validate that system changes meet business needs and functional requirements.

• Provide feedback for proposed system improvements from IT based on business needs and user feedback.

Dashboard & Reporting Analysis

• Analyze business processes and data workflows to ensure accurate reporting and decision-making.

• Work with the IT team to design dashboards and reports, ensuring data accuracy, integrity, and usability.

• Assist in troubleshooting and resolving issues related to reporting functionalities.

Business User Support

• Troubleshoot and resolve issues related to Microsoft Dynamics functionalities.

• Provide Tier 1 (user inquiry of system usage) and Tier 2 (business analysis) support.

• Work closely with the IT team and stakeholders to address system issues and implement further enhancements.

• Continuously improve support processes, documentation, and knowledge base to enhance efficiency and user satisfaction.

What you must have:

• Bachelor’s degree in business administration, Information Systems, or a related field (or equivalent experience).

• Strong understanding of business processes, including financial controls, data management, and workflow optimization.

• Experience gathering and documenting business requirements for system implementations or enhancements.

• Hands-on experience with Microsoft Dynamics and understanding out-of-the-box functions.

• Strong analytical and problem-solving skills, with the ability to understand complex business workflows.

• Experience in data analysis, reporting, and dashboard creation, preferably using Power BI or similar tools.

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.

• Ability to work independently, manage multiple priorities, and drive projects to completion.

• Experience with user training, change management, and documentation development.

Salary/Rate Range: $65.00 - $80.00 per hour

Term: 12-month contract; most likely to extend


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com