Complaints Officer- hybrid

Base Salary Range: $70000 - $85000

Job Title: Complaints Officer- hybrid
Job ID: 80321
Location: Toronto, Ontario


Overview:
Are you an experienced insurance professional seeking a role with less pressure and more flexibility? We are offering a hybrid position as a Complaints Officer, ideal for those who want to leverage their expertise while enjoying a balanced work-life schedule. Join our team and contribute to our public protection mandate by managing and resolving complaints with professionalism and expertise. This role is perfect for someone with a background in insurance who is looking to continue their career in a less demanding capacity.

What you will be doing:

• Complaint Management: Receive, review, and assess complaints to determine jurisdiction and regulatory issues.

• Resolution & Referral: Resolve cases where possible or refer them to the Investigations Department as needed.

• Process Improvement: Identify and implement opportunities for enhancing existing processes and templates.

• Communication: Respond to inquiries and prepare both internal and external communications.

• Collaboration: Work closely with other departments and assist in preparing monthly statistics and developing new policies.

What you must have:

• Educational Background: College diploma or university degree in a related field.

• Professional Experience: 5-7 years in the insurance industry, with at least 3 years in complaint handling or complex customer service.

• Conflict Resolution: Strong skills in managing difficult conversations and resolving conflicts.

• Communication: Excellent written and verbal communication skills.

• Technical Proficiency: Proficient in Microsoft Word, SharePoint, and adaptable to new technologies.

Salary/Rate Range: $70,000 - $85,000

Other Information:
Why This Role?

• Flexibility: Enjoy a hybrid e schedule that offers reduced hours and less pressure.

• Impactful Work: Continue to make a difference in professional regulation with a focus on public protection.

• Collaborative Environment: Work with a supportive team in a collaborative setting.

If you are passionate about the insurance industry and seeking a role that offers flexibility and reduced stress, we encourage you to apply.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com