Customer Service Manager

Job Title: Customer Service Manager
Job ID: 80341
Location: San Diego, California

What you will be doing:

• Effectively drive the day-to-day internal/external communication to include responding to customer email and phone inquiries

• Respond to and resolve pricing and/or invoice issues by partnering with appropriate groups

• Submit customer RFQ's to Salesforce.com.

• Provide effective updates and be in constant communication with those internally and externally to the company

• Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to PO

• Track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process

• Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility

• Provide forecast and commit analysis using MS Excel with proficiency with Pivot Tables and VLOOKUP

What you must have:

• Position requires a Bachelor's Degree and a minimum of 5 years of relevant experience and/or industry background

• Must have excellent customer relationship skills, and be able to handle complex requests

• Proficiency with Microsoft PowerPoint and Excel with demonstrated ability to use Pivot Tables, VLOOKUP, etc.

• Must have strong organizational skills and be able to multi-task and prioritize daily activities

• Excellent verbal and written communication skills

• Flexibility to work with multiple teams, including other locations

• Strong work ethic with flexibility to work hours to support and meet deadlines

• Demonstrated experience having direct customer interface

• Proven problem-solving skills with an attention to detail

• Ability to be self-directed and work independently as well as within a team

• This is a career-oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service

Salary/Rate Range: $90,000 - $115,000

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com