Desktop Engineer I Bilingual

Job Title: Desktop Engineer I Bilingual
Job ID: 80589
Location: Montreal, Quebec


Overview:
Desktop Engineer 1 Bilingual Resources fluency in French. Provide professional assistance to external clients experiencing hardware technical problems with supported desktops, laptops, peripherals and more. Assist other support teams with onsite troubleshooting (hands and feet), for example, assisting Network Operations troubleshoot connectivity issues. Troubleshoot and replace network gear, switches, routers, and other network hardware. Confirm network connectivity to newly deployed devices. Remove hardware as required. Prepare client hardware for surplus processes. Provide on-site support to the VIP group, including mobile devices. Assist with remote support when required. Participate in connect/reconnect (move) projects.


What you will be doing:

• Provide Level 2 technical support to our clients’ end users (network, mobile devices, desktops, laptops, peripherals, etc.).

• Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers.

• Participate in IT projects as required.

• Install, support, and troubleshoot approved desktop software when remote support is not possible

• Provide on-site support services to clients

• Provide feedback and make recommendations to appropriate teams for any process improvements identified

• Demonstrate good judgment with defined procedures and practices to determine appropriate action

• Ability to work on call after hours as required

• Communicate effectively with multiple clients and co-workers

• Able to communicate technical information to both technical and non-technical personnel

• Provide status updates to management and end-users on applicable issues

• Provide smartphone support and diagnostics to remote clients

• Escalate unresolved issues to management promptly

• Provide feedback and recommendations for KBA (Knowledge-Based Articles)

What you must have:

• Ability to work independently and take ownership.

• Technical and analytical skills required.

• 1 year of experience supporting Microsoft Windows operating systems.

• 1 year of experience supporting Active Directory administration/troubleshooting

• 1 year of experience installing, configuring, using and troubleshooting supported versions of Microsoft Office.

• Strong interpersonal skills in dealing with a wide range of clients with varying computer abilities.

• 1 year of experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues.

• Associate’s degree or equivalent certification and experience.

• A+ Certification recommended, MCTS, MCITP, ITIL

• Certifications are strong assets.

• 1 to 2 years of related experience is an asset

• Experience working in a corporate environment will be considered an asset.

Special Conditions (Travel, work environment, physical demands, certificates, licenses, etc.)

• Valid driver’s license

• Ability to travel as required

• Ability to work on call after hours as required

• Ability to lift 50lbs (printers, desktop machines, etc.

Top 3 Skills

• 1 + year with Active Directory administration/troubleshooting and level 2 support in IT

• Bilingual - French/ English

• 1 year of experience supporting and troubleshooting LAN and VPN connectivity issues, and able to provide feedback and recommendations for Knowledge-Based Articles

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com