Service Desk Support Technician

Job Title: Service Desk Support Technician
Job ID: 80730
Location: Peachtree City, Georgia


What you will be doing:

• Provide hands-on support for PCs, printers, mobile devices, network equipment, and other IT assets, responding quickly to user needs with a focus on customer satisfaction.

• Install, configure, and maintain software, applications, and hardware to ensure seamless operations and a positive user experience.

• Serve as a primary contact for troubleshooting, answering user questions, and resolving issues in a friendly, patient manner.

• Guide users on how to effectively utilize new software and equipment, providing orientation and ongoing support as needed.

• Maintain clear records of IT assets, proactively managing inventory to ensure all locations have the resources they need.

• Collaborate closely with other IT teams to escalate and resolve more complex issues, enhancing the overall user experience.

• Enforce security protocols and company IT standards to protect systems and user data.

• Travel to various mill locations to provide onsite support when needed, building strong relationships and supporting technology needs directly.

• Participate in scheduled After Hours Support program

What you must have:

• 3-5 years of experience in IT support or service desk roles within an enterprise environment.

• Post-secondary education in a technical field is preferred.

• Proficiency with Microsoft products, WAN/LAN networks, and IT support tools.

• Experience with commonly used IT systems and tools, including operating systems, phone systems, and various hardware and printer brands.

• Experience supporting mobile devices (Apple and Samsung)

• Valid driver’s license and reliable transportation; willingness to travel as required.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an asset.

Salary/Rate Range: $65,000 - $70,000


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com