Customer Success Manager

Base Salary Range: $95000 - $140000

Job Title: Customer Success Manager
Job ID: 81056
Location: Burlington, Ontario


What you will be doing:

• Manage Client Accounts from onboarding through renewal, ensuring seamless execution and ongoing value.

• Execute Contract Deliverables and monitor key milestones, timelines, and service outcomes.

• Own Client Relationships, meeting regularly with stakeholders to understand their goals and align our services.

• Oversee Delivery Operations across the client experience team (non-HR leadership) to ensure quality and consistency.

• Drive Renewals and Upsell Opportunities by building trust and demonstrating the value of our platform.

• Act as Client Advocate, collaborating with product and leadership to address needs and propose improvements.

• Report Directly to the President, serving as a strategic gatekeeper between key accounts and executive leadership.

What you must have:

• 3–5 years of experience in Customer Success, Account Management, or a related SaaS role.

• Strong understanding of the SaaS client lifecycle and delivery management.

• Excellent relationship management, communication, and problem-solving skills.

• Proven ability to manage multiple clients, priorities, and deliverables.

• Confident in leading client meetings, managing expectations, and driving outcomes.

• Comfortable working in a fast-paced, high-growth tech environment.

• Familiarity with SaaS platforms, analytics tools, or CRM systems is a plus.

Salary/Rate Range: $95,000.00 - $140,000.00



For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com