Senior Service Engineer - LCMS

Job Title: Senior Service Engineer - LCMS
Job ID: 81336
Location: Delaware, USA


Overview:
We are working with our client, a leading laboratory services provider to support them in the hiring of a key member of their east coast service team. The Senior Field Service Engineer is responsible for a broad range of tasks supporting laboratory equipment, with a focus on SCIEX LCMS systems. Key responsibilities include routine maintenance, troubleshooting, repair, coordination, and direct customer support. The role is full-time and may on occasion require weekend work to meet operational needs. Ideal location is DE (supporting a major client site here), but candidate can also be located in NJ, PA or MD.


What you will be doing:

• Respond to and resolve equipment failures at customer sites

• Provide direct technical phone support to customers

• Collaborate with manager to escalate unresolved service calls beyond 8 hours

• Assist in tracking service call metrics and preventive maintenance performance to ensure Quality System objectives are met

• Read, interpret, and analyze component block diagrams, assembly drawings, and wiring diagrams

• Conduct preventive maintenance (PM) inspections for warranty and service contract customers

• Provide PMs for non-contracted customers as required

• Coordinate and perform new product installations, operator training, and assay validation at customer sites

• Deliver in-service training to customers when recurring issues arise

• Document all customer interactions in compliance with Quality System requirements

• Prioritize service requests and PM schedules effectively

• Complete administrative tasks including expense reporting, parts ordering, and travel arrangements

• Work independently and collaboratively as part of a team

• Diagnose and resolve issues with complex analytical instrumentation

• Manage timelines and coordinate resources efficiently

• Utilize computer systems for service call reporting and documentation

• Manage multiple tasks and projects simultaneously

• Communicate cross-functionally with Sales, Quality, and leadership to meet Quality System goals

• Willingness to travel overnight up to 15%

What you must have:

• BS or Associate’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience

• Minimum of 8 years in an industrial or clinical lab setting performing instrumentation maintenance and repairs

• Required experience with LC/MS, AB Sciex MS, and Shimadzu HPLC/UPLC systems

• At least 2 years of training experience

• Candidates with an equivalent combination of education and experience will be considered

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com