Global Customer Success Manager

Job Title: Customer Success Manager
Job ID: 81438
Location: New York, New York – 4 days a week onsite


Overview:
As the Customer Success Manager, you will manage the relationship between us and clients that are designated "Enterprise." You will engage in ongoing account management, reconciliation, upselling, and building trusted advisor relationships, including our largest customers, which entails strategic account engagement as well as collaboration across multiple cross-functional teams.


What you will be doing:

• Be a trusted advisor to executive customer stakeholders, effectively uncovering and driving towards business outcomes and customer value

• Create and drive strategy to achieve revenue growth for top accounts

• Mitigate and manage risk; look for and execute on opportunities to drive growth in customer engagement

• Drive achievement of gross revenue retention, upsell, and multi-year renewals by driving renewal strategy and conversations

• Own overall customer relationships and drive engagement and adoption, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy

• Deepen the depth/breadth of customer relationships across multiple business units and geographies, including building champions across executive stakeholders

• Work successfully with a wide variety of cross-functional internal partners to advocate for and resolve customer issues

• Build account plans and execute on strategy for growth and risk on account(s)

• Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals

• Leads and manages the relationship between us and top customer accounts

• Contribute to process improvements and to help the team continue its evolution of what makes an excellent customer success organization

• Able to lead and organize projects and campaigns relevant to the customer and to the Customer Success organization

• Participate in our forums, client visits, and conferences

What you must have:

• 7+ years of account management or customer success experience, with large, enterprise-level accounts in compliance, finance, or SaaS, with a strong understanding of SaaS solutions

• Education in a relevant field, preferrable with a master's degree

• Demonstrates ability to assess customer needs and deliver appropriate solutions

• Strategic mindset and ability to engage and build trust with executive stakeholders

• Experience in landing and expanding our customer accounts

• Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail

• Excellent verbal and written communication skills

• Resourceful with strong problem-solving skills

• Enthusiastic, strong work ethic and positive attitude

• Excellent listening, negotiation and presentation skills at the highest level

 
Salary Range: $120,000 - $180,000 USD


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com