Sr. Test Specialist – ServiceNow (Tester)

Job Tile: Sr. Test Specialist – ServiceNow (Tester)
Job ID: 81871
Location: British Columbia, Canada - Remote PST


Overview:
We are seeking a highly experienced ServiceNow Sr. Test Specialist to lead the testing and training activities across end-to-end ServiceNow implementations. The ideal candidate has a strong background in ServiceNow QA and training, particularly within ITSM environments, and is eager to contribute to a dynamic and mission-driven organization.


What you will be doing:

• Validate ServiceNow application functionality developed by developers and system administrators before promoting configurations to production.

• Develop, maintain, and execute test plans and test cases across various testing phases (unit, functional, integration, system, regression, performance).

• Build and maintain automated tests using ServiceNow Automated Test Framework (ATF).

• Manage and execute quality assurance activities supporting ServiceNow projects, enhancements, and defect resolutions.

• Track, report, and coordinate defect resolution efforts with the ServiceNow platform team.

• Estimate testing effort and timelines; provide input to project managers and scrum masters.

• Guide customers through user acceptance testing (UAT) including test case creation, execution, and documentation.

• Coordinate UAT testing with clients and maintain a repository of test cases and artifacts.

• Ensure testing processes meet auditing and compliance standards.

• Continuously evaluate and improve QA and testing methodologies.

• Provide training and support for ServiceNow modules, particularly in ITSM; prior experience with ITOM components is a plus.

What you must have:

• Bachelor’s degree in a relevant field.

• Minimum 5 years of ServiceNow training and QA experience.

• Strong knowledge of ServiceNow modules, particularly ITSM.

• Experience with Agile methodologies and working in Scrum teams.

• Proficient in creating and executing test plans and cases, and using defect tracking tools.

• Experience with ServiceNow ATF; familiarity with other automated testing frameworks (JUnit, Selenium, TestNG) is a plus.

• Ability to manage multiple testing efforts simultaneously in a fast-paced environment.

• Strong verbal and written communication skills.

• Demonstrated leadership and collaborative team experience.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com