Managing Solution Architect, ServiceNow

Job Title: Managing Solution Architect, ServiceNow
Job ID: 81935
Location: Burnaby, British Columbia - Remote  (PST)


Overview:
Following rapid expansion within our SaaS ServiceNow practice, we are seeking a Managing Solution Architect (Sr. ServiceNow Technical Consultant) to lead key engagements. This is a remote position ideal for candidates with deep expertise in ITOM Discovery, Service Mapping, and data integrations across complex enterprise environments.


What you will be doing:
You will be responsible for the design, development, and deployment of advanced ServiceNow solutions, with a focus on ITOM, CMDB, and system integrations. You’ll lead data mapping and transformation efforts while supporting cross-platform integrations with external systems.
Design & Architecture

• Architect and deliver ServiceNow solutions aligned to customer needs.

• Build and maintain service maps using Discovery patterns.

• Ensure the accuracy of CMDB and related infrastructure representations.

Integration & Data Mapping

• Lead integrations using REST, SOAP, FTP/SFTP, and MID Server.

• Map and transform data from external systems into ServiceNow.

• Validate data flows and ensure integrity during migration and integration.

• Optimize integration performance and resolve related issues.

Customization & Support

• Configure and customize ServiceNow modules and workflows.

• Support enhancements related to data transformation and integration.

• Maintain detailed technical documentation.

Collaboration & Delivery

• Work closely with business analysts, architects, and technical teams.

• Participate in release planning and integration roadmap development.

• Recommend process improvements and automation opportunities.

What you must have:
Education & Experience

• Bachelor's degree in Computer Science, IT, or a related field.

• At least 7 years of ServiceNow experience, including ITOM Discovery & Service Mapping.

Technical Skills

• Advanced hands-on experience with ServiceNow ITOM (CMDB, Service Mapping).

• Proficient with Integration Hub, REST/SOAP APIs, FTP/SFTP, MID Server.

• Skilled in ServiceNow scripting (JavaScript).

• Strong knowledge of data transformation tools (Import Sets, Data Sources, Transform Maps).

• Experience in cross-platform integrations and performance optimization.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com