Sr Organization Change Manager

Job Title: Sr Organization Change Manager
Job ID: 81993
Location: Alberta, Canada - Remote


What you will be doing:
Stakeholder Engagement & Communication

• Lead stakeholder engagement and communication

• Build strong relationships with stakeholders, including leadership, end users, project teams to recommend and align on change/training plans and address concerns

• Develop and manage communication plans, schedules, strategies and resource estimates

• Plan & deliver engagement activities, including compelling communication materials (e.g., announcements, FAQs, updates, & other resources) to foster engagement & ensure clarity for all stakeholders

• Tailor messaging for different audiences to ensure clarity throughout the project

• Act as a liaison between business areas and project teams relaying user feedback & concerns, and ensuring they’re addressed in communications & training content

• Plan and lead stakeholder and leadership meetings

• Create & present materials to various levels of the organization

• Report regularly on change/training progress, adoption, and user support needs

Training & Development

• Lead training activities

• Conduct training needs analysis to identify knowledge gaps and skill requirements for end users

• Design and implement training programs, recommending in-person, virtual, super-user, train-the-trainer, and self-paced approaches

• Develop & implement comprehensive training plans, schedules & strategies, estimate resource requirements, develop and monitor work plans for completion of tasks

• Define learning outcomes, assess staff understanding and develop solutions to address gaps & issues

• Develop & deliver user-friendly training materials, including (but not limited to) manuals, guides, eLearning, self-paced learning materials, and video tutorials, ensuring content is tailored to diverse learning styles and technical proficiency

• Design & deliver training sessions for various user groups, ensuring maximum participation and engagement

Impact Assessment & Monitoring

• Conduct change impact analysis

• Monitor & report on change management/ training progress, ensuring initiatives are on track and addressing any challenges

• Define and track success metrics & key performance indicators for change management and training effectiveness (e.g., user engagement, training completion rates, system adoption levels)

• Manage & track feedback from users to identify any issues, training gaps, or areas of resistance, and work with the project team to resolve them promptly

• Monitor user adoption post-launch, providing ongoing support and resources to help staff better integrate new processes into daily workflows

• Utilize feedback & data to continuously refine change management strategies & training materials to ensure success

Project & Post-Implementation Support

• Work with the project team to implement post-implementation support (e.g., follow-up training, resources, help desk materials)

• Provide support in ensuring new technology is rolled out and supported successfully, including a maintenance approach to ensure training & support materials are updated and maintained post-implementation

• Support project success by completing other role related activities

What you must have:

• Mandatory Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 5 years related experience

• Mandatory Experience facilitating change management or training in any one of the following: Customer relationship management (CRM), Case management, ERP, banking, accounting, financial based systems or related systems (e.g., Microsoft Dynamics CRM, Microsoft Dynamics Finance, etc.) for at least 1 project.

• Mandatory 5 years Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications

• Mandatory Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project.

• Mandatory 5 years Experience delivering training sessions in-person and online via web-based interactive technology (e.g., Zoom, Teams).

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com