Help Desk

Base Salary Range: $70000 - $75000

Job Title: Help Desk
Job ID: 82420
Location: South London, Ontario


Overview:
Our client is looking for a contract help desk resource to join their team onsite in London, ON. This person needs to be well versed in Jamf and Intune.


What you will be doing:

• Install, configure, test, maintain, monitor, and troubleshoot end-user computers and related hardware, software, and applications.

• Perform on-site analysis, diagnosis, and resolution of computer problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Help manage communications (email, IM, VPN etc.) and connection solutions including local area networks, wide area networks, on-premises, and cloud applications.

• Manage end-user accounts, permissions, access rights, and storage allocations 

• Provide systems back-end level resolutions to internal client issues.

• Receive and respond to incoming Helpdesk calls, pages, chats, and/or emails regarding end-user equipment problems. This includes, but is not limited to, desktops, laptops, mobile devices, printers, projectors, and telephones.

• Ensure network security at the end-user level is properly configured and maintained.

• Create and/or maintain documentation related to hardware/software/application installation, maintenance, upgrades, and troubleshooting.

 
Salary/Rate Range: $70,000.00 - $75,000.00


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com