Customer Success Manager - Monitoring

Job Title: Customer Success Manager – Monitoring Solutions
Job ID: 82683
Location: Dallas, Texas - Remote / Hybrid


Overview:
Our client is seeking a Customer Success Manager – Monitoring Solutions to support clients as they transition from prospects to active users of advanced monitoring systems. In this role, you will oversee monitoring solution projects from the early sales cycle through the full customer lifecycle, ensuring a seamless experience, measurable ROI, and strong client retention. You’ll collaborate closely with technical and business teams to deliver tailored monitoring solutions, foster lasting customer relationships, and ensure that clients continue to see long-term value.

What you will be doing:

• Serve as the primary liaison for assigned monitoring accounts, building trusted relationships and ensuring a high level of satisfaction

• Guide customers through onboarding, adoption, and long-term utilization of monitoring solutions

• Develop statements of work (SOWs) for monitoring projects and manage delivery milestones

• Track customer KPIs to evaluate product performance, ROI, and customer experience

• Collect and translate customer feedback into actionable improvements for product and service teams

• Provide centralized visibility into customer concerns and manage follow-up to resolution

• Streamline issue resolution by coordinating with engineering and service teams to meet commitments efficiently

• Promote value through customer experience and identify opportunities for upselling and renewals

• Assist customers in navigating monitoring programs and software

• Contribute to the creation of training courses, educational resources, and adoption strategies

• Work with Account Executives and Business Development teams to support proposal development

• Define, implement, and manage a professional services portfolio for monitoring solutions

• Collaborate with leadership to implement a continuous improvement adoption model

What you must have:

• Proven experience as a Customer Success Manager or similar customer-facing role

• Experience working with brand image and promoting value through customer experience

• Strong communication and relationship-building skills with technical and business stakeholders

• Technical skills related to monitoring solutions (software, systems, or platforms)

• Strong organizational skills and accountability for deliverables

• Experience leading or training diverse groups of users or customers

• Bachelor’s degree in engineering, communications, or marketing preferred

• PMP Certification is a plus

Salary/Rate Range: $145,000 – $150,000

Other Information:

• Medical, Dental & Vision Insurance – Coverage begins on your first day, majority employer-paid

• Prescription Coverage & Health Savings Account – With company contributions

• Life & AD&D Insurance – 100% employer-paid, equal to 1.5x annual salary, with supplemental options

• Disability Coverage – Short- and long-term disability, premiums fully covered by employer

• 401(k) Savings Plan – Immediate eligibility with company match (50% up to 10% of salary), Roth option available

• Flexible Spending Accounts – Health care, dependent care, orthodontics, and more

• Paid Time Off – Vacation, PTO rollover, 12 paid holidays, and company closure between Christmas and New Year’s

• Education Assistance – Tuition reimbursement (100% for undergrad courses, 50% for other approved courses)

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com