Desktop Support

Job Title: Desktop Support
Job ID: 83905
Location: Salem, Oregon


Overview:
The Desktop Support Technician provides comprehensive technical support to computer users across the state of Oregon. This role involves handling requests via telephone, remote technology, and on-site assistance. Responsibilities include logging requests into the computerized tracking system, diagnosing computer-related problems, and communicating with affected parties regarding request statuses.


What you will be doing:

• Investigate and diagnose computer-related issues reported by division staff throughout the state.

• Assist users with complex problems that may require escalated support from lower-level Information Services (IS) staff.

• Troubleshoot and resolve hardware issues, including remote desktop control and coordination with software and hardware vendors as necessary.

• Analyze system performance, interpret error codes, and resolve conflicts or issues effectively.

• Install and configure hardware and software according to established procedures; perform intermediate level testing and troubleshooting.

• Conduct regular performance analysis on PCs; implement measures to restore systems to acceptable performance levels as needed, such as running disk utilities or providing user instructions.

• Liaise with hardware/software vendors for product information and enhancements to ensure optimal utilization of resources.

• Write installation documentation and maintain a knowledge library for reference and ongoing training.

• Monitor advancements in technology for potential departmental improvements; conduct testing on new installations lacking established procedures.

What you must have:

• Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred.

• Experience: Minimum of 2 years supporting desktops in an enterprise environment.

• Skills:

   

• Networking: Basic knowledge of TCP/IP and UDP protocols (1-3 years).

• Operating Systems: Familiarity with Windows 9x/2000/XP/NT/Vista/7 (1-3 years).

• Active Directory: Basic knowledge (1-3 years).

• Proficient communication skills, both verbal and written (4-6 years).

• Learning ability and teamwork (4-6 years).

• Basic proficiency in Microsoft Office applications (1-3 years).

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com