Field Support Technician

Job Title: Technology Field Support Technician (Contract)
Job ID: 86323
Location: Lenexa, Kansas


Overview:
We are seeking a motivated, service-oriented Technology Field Support Technician to join an onsite IT support team in Lenexa, KS. This is an entry level role that provides hands-on technical assistance to end users, supports device and inventory management, and delivers Tier 1 troubleshooting across Mac and PC environments. The ideal candidate is customer-focused, organized, and eager to learn in a fast-paced technology environment.

What you will be doing:

• Provide Tier 1 technical support for hardware, software, connectivity, and peripheral issues in Mac and PC environments

• Deliver excellent customer service in person, via phone, and through written communication; manage expectations and de-escalate issues professionally

• Perform password resets and assist with multi-factor authentication setup and troubleshooting

• Manage, update, prioritize, and resolve tickets using a ticketing system (e.g., ServiceNow)

• Triage issues and escalate complex problems to appropriate teams via ticketing system, phone, or internal communication channels

• Support inventory and asset management, including device imaging, scanning hardware into inventory, warranty repairs/replacements, and physical asset counts

• Maintain stock rooms and assist with shipping and receiving of hardware for new hires and break/fix replacements

• Create and maintain clear process and support documentation as needed

• Learn and follow internal IT processes and procedures to contribute effectively to team operations

What you must have:

• Basic knowledge of PC and Mac troubleshooting required

• Familiarity with Active Directory; SCCM; JAMF preferred

• Experience with ServiceNow or similar ticketing systems is a plus

• Strong communication and teamwork skills; able to support users with varying technical backgrounds

• Detail-oriented and organized, particularly with inventory and documentation tasks

• Reliable, professional, and eager to learn

Other Information:

• Salary/Rate:  $22 /hour

• Schedule: 8 am to 5pm

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com