IT Support Analyst

Base Salary Range: $48000 - $65000

Job Title: IT Junior Support Analyst
Job ID: 86980
Location: Halifax, Nova Scotia - Hybrid


Overview:
Our client provides specialist financial services to alternative investment customers and private clients worldwide.  Continuous investment in learning means you will work with people who are among the best in the industry.  This is an opportunity to excel in an environment that genuinely supports your personal and professional development. Proprietary software solutions and innovation are at the core of what differentiates our client in the alternative investment space.  As a core member of our Tech Ops team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping ahead of industry trends.


What you will be doing:

• Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.

• Designing, developing, and implementing automated solutions to streamline business processes

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

• Developing detailed project plans and timelines for the implementation of automation projects 

• Conducting feasibility studies to assess the potential for automation

• Provide support and management of physical access and general security of the premises where required

• Complete daily/weekly/monthly IT Health Checks for the local office

• Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions

• Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready

• Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations

• Act as general on-site resource for all IT teams supporting the site

• Provide cross organizational support – remote support for other locations

• Work after hours as required and be available to participate in an on-call schedule

What you must have:

• You have 3+ years of experience in a similar role.

• Demonstrated understanding of ITIL and Change Management

• Excellent communication and interpersonal skills – both written and verbal

• Demonstrated analytical and problem management skills

• Experience in ensuring compliance with industry and local government standards

• Bachelor's Degree or technical qualification prevalent to the position

• Demonstrated commitment to continuous improvement and training

• Strong verbal and written communication skills

• Excellent presentation skills and an ability to engage audiences

• Ability to build relationships and work well across functions

• Experience in a collaborative team environment, accepting workload and responsibilities

• Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment

• Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit

• Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Salary/Rate Range: CAD $48,000 to 65,000


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com