Base Salary Range: $90000 - $130000

On behalf of our client, an established engineering consulting firm, TEEMA is seeking a Senior Manager of Information Technology to lead the daily operations and continuous evolution of its IT infrastructure. This role focuses on ensuring a stable, scalable, and secure IT environment to support ongoing operations and future growth. The successful candidate will oversee network systems, cybersecurity, disaster recovery, end-user support, and vendor coordination, while fostering a collaborative and service-oriented culture across IT functions.

Key Responsibilities

• Guide the enhancement of a secure and reliable enterprise network, optimizing for performance, scalability, and uptime.
• Implement monitoring protocols to proactively identify and resolve network issues before they impact users.
• Plan for network capacity and infrastructure upgrades based on organizational growth and evolving tech demands.

• Lead cybersecurity initiatives, including regular risk assessments, vulnerability scans, and incident response drills.
• Keep informed of emerging threats and protection measures to ensure ongoing security posture improvement.
• Establish clear protocols for managing security breaches or data exposure events.

• Maintain and regularly test comprehensive disaster recovery plans covering system failover, data restoration, and continuity.
• Conduct periodic simulations to verify recovery effectiveness and implement lessons learned into future iterations.
• Ensure documentation is up to date and accessible to relevant team members in case of emergency.

• Manage technology vendor relationships and evaluate performance to ensure service excellence.
• Handle contract negotiations to secure optimal pricing, licensing, and support terms.
• Oversee the purchase and deployment of hardware, software, and cloud services in line with technical and budgetary requirements.

• Supervise external help desk support to ensure timely resolution of technical issues.
• Work in partnership with internal learning teams to support user onboarding and ongoing tech training.
• Champion user experience improvements in support processes and service delivery.

• Coordinate with operations and department leaders to support technology implementation that meets business needs.
• Ensure technical teams and external partners are aligned on project goals, timelines, and quality standards.
• Manage QA processes for new systems and upgrades to ensure functionality and performance align with expectations.

Qualifications

• A degree in Computer Science, Information Systems, or a related discipline is preferred; equivalent hands-on success in complex IT environments will be considered.
• Minimum 12 years of progressive experience in IT, with at least 5 years in management roles.
• Strong background in Microsoft ecosystem technologies including Azure, Office 365, and related business applications.
• Demonstrated success in building and maintaining enterprise-level IT environments.
• Solid understanding of cybersecurity frameworks, protocols, and regulatory compliance.
• Proven experience leading cross-functional initiatives and managing diverse internal and external teams.
• Familiarity with time-based consulting or project-driven business models is an asset.
• Strong analytical and decision-making skills, especially around balancing operational needs with risk tolerance.

Skills and Competencies

• People-first approach to leadership with a focus on service delivery.
• Clear and confident communication skills, including the ability to explain technical matters to non-technical stakeholders.
• Collaborative working style with the ability to build strong internal and external relationships.
• Adept at navigating between high-level strategy and detailed execution.
• Passion for continuous improvement, system optimization, and effective change management.