Sr. Field Service Engineer

Job Title: Sr. Field Service Engineer
Job ID: 79737
Location: Waltham, Masachusettes


What you will be doing:

• Perform installations, maintenance, validations, and repairs while ensuring compliance with the company service standards and key performance indicators.

• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.

• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.

• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.

• Enhance the company's product quality by proactively reporting improvement opportunities via the quality notification process.

• Attend higher level certification through participation in company sponsored training & development offerings

• Train and mentor fellow CSEs on best practices for service operations

• Cross trained in multiple discipline product line support

• Complete all administrative tasks, including but not limited to time reporting and assigned training.

• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

What you must have:

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR

• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR

• High School Diploma plus 10+ years direct experience with repair of laboratory equipment

• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com