Customer Service Rep

Job Title: Customer Service Rep
Job ID: 79976
Location: Sarasota, Florida


Overview:
As a customer service representative, you'll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory. 


What you will be doing: 

• Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc. 70-120/day

• Make outbound calls

• Answer chat requests on line

• Respond to website inquiries for appointments

• Enter and maintain customer data within the system

• Process maintenance agreements and invoice payments

• Cross train to assist in supporting other office functions

What you must have:

• Strong multi-tasker

• Minimum (1) customer service experience

• Excellent communication skills, demonstrated listening and written/verbal communication

• Computer Proficiency

• Urgency in handling each call in the most efficient, effective way possible

• Excellent customer service, empathy is a must

• Problem solving skills

• Familiarity with the HVAC, Plumbing, or Electrical industry (Highly preferred)

• Service Titan Experience (Highly preferred)

Other Information:
Benefits

• 401(k)

• Dental insurance

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule

•  Monday to Friday 8am-5pm

Education

• High School Diploma or GED

This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required.  Willingness to submit to a pre-employment drug test and background check is mandatory for employment.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com