Technical Support Engineer III SCCM

Job Title: Technical Support Engineer III SCCM / Windows 11 Upgrades
Job ID: 80495
Location: Montreal, Quebec


What you will be doing:

• Coordinate and perform in-place upgrades or fresh installations of Windows 11 on end-user devices.

• Perform pre-upgrade compatibility checks and system readiness assessments.

• Troubleshoot and resolve hardware, software, and driver compatibility issues related to the Windows 11 upgrade.

• Back up and restore user data as part of the upgrade process, ensuring data integrity.

• Provide desk-side and hands-on support to users during and after the upgrade.

• Document upgrade steps, issues encountered, and resolutions for future reference.

• Collaborate with internal IT teams and stakeholders to meet deployment targets and quality standards.

• Ensure all security and compliance configurations are maintained during the upgrade.

What you must have:

• Minimum 3–5 years of experience in IT support or desktop deployment projects.

• Hands-on experience with Windows 10/11 OS, upgrade tools (e.g., SCCM, MDT, Intune), and imaging processes.

• Strong knowledge of device drivers, application compatibility, and Windows update processes.

• Experience working with enterprise environments, Active Directory, and Group Policy.

• Desktop Deployment technologies/methodologies (SCCM, Intune, MDT)

• Technical Project Management

• Strong knowledge of device drivers, application compatibility and Windows Update processes

• Hands-on experience with Windows 10/11 OS, upgrade tools (e.g., SCCM, MDT, Intune), and imaging processes.

• Strong knowledge of device drivers, application compatibility, and Windows update processes.

• Experience working with enterprise environments, Active Directory, and Group Policy.

• Technical Project Management

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com