Sr. ServiceNow Developer, ITSM, Change Management

Job Title: Sr. ServiceNow Developer, ITSM, Change Management
Job ID: 80675
Location: Toronto, Ontario


What you will be doing:

• Manage the IT Change Management process end-to-end.

• Evaluate and authorize change requests (RFCs) and ensure changes are categorized, prioritized, and scheduled appropriately.

• Chair regular Change Advisory Board (CAB) meetings.

• Coordinate with stakeholders, technical teams, and business units to assess risk and impact for proposed changes.

• Ensure compliance with change policies, procedures, and audit requirements.

• Monitor and report on change metrics and KPIs (e.g., success rate, back-out ratio).

• Lead post-implementation reviews and ensure continuous improvement of the change process.

• Support major incident recovery by assessing emergency changes and participating in incident reviews.

• Liaise with Release, Incident, and Problem Management to ensure a holistic view of ITSM practices.

• Maintain the Change Calendar and ensure visibility of upcoming and completed changes.

• Experience working with ITSM tools such as ServiceNow

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com