M365 Specialist

Job Title: M365 Specialist
Job ID: 80724
Location: Vancouver, British Columbia

What you will be doing:

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures

• Microsoft 365 Operations

• Administer and support Exchange Online, Teams (chat, meetings, voice), and SharePoint Online

• Handle hybrid configuration between on-prem Exchange and Exchange Online

• Work with PowerShell for administrative tasks and automation

• Support tenant configuration, licensing, conditional access, and identity integrations (Azure AD)

• SharePoint Platform Support

• Fix site issues, manage permissions, and advise on governance practices

• Assist with site lifecycle, retention policies, and content migration planning

• Work with Records and Compliance teams to ensure alignment with regulatory needs

• Telephony and Voice Infrastructure

• Support Cisco Unified Communications Manager (UCM), Unity Connection, and gateways

• Lead all aspects of Teams Phone System configuration and Direct Routing setups

• Resolve voice call quality, dial plans, and integration with meeting room systems

• Cross-Platform Collaboration

• Coordinate incident resolution and root cause analysis for multi-system issues

• Interface with vendors and MSPs for advanced support and escalations

• Support documentation of technical configurations and SOPs

• Contribute to platform roadmap input and transition planning where need

What you must have:

• 10+ years of experience in IT infrastructure and enterprise collaboration platforms

• ITIL v4 certification or experience working in a formal service management framework (ITSM) is preferred

• Hands-on expertise and deep proficiency in:

• Microsoft 365 administration (Exchange Online, Teams, SharePoint Online)

• Hybrid Exchange and Active Directory environments

• PowerShell scripting for automation and reporting

• Cisco UCS (Call Manager, Unity, SIP trunking, dial plans)

• Teams Phone and Direct Routing

• Detailed understanding of IT compliance, data retention, and identity/security policies

• Experience troubleshooting across sophisticated environments (hybrid, federated, multi-vendor)

• Ability to produce clear documentation and provide knowledge transfer to internal staff

• Clear communicator and positive collaborator who is able to work independently and within multi-functional teams

• Spanish language proficiency is a strong asset

• Background in mining, industrial, or regulated enterprise environments is beneficial

• Familiarity with Microsoft Defender for M365, compliance center, and eDiscovery is considered an asset

• Experience supporting Managed Service Provider transitions or service stabilization projects is considered an asset

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com