Strategic Customer Success Manager, Enterprise

Job Title: Strategic Customer Success Manager, Enterprise
Job ID: 81437
Location: New York, New York – 4 days onsite


Overview:
As the Strategic Customer Success Manager, Enterprise, you will lead and manage the relationships between our marquee customers! The Strategic Customer Success Manager, Enterprise engages in ongoing account management, reconciliation, upselling, and providing world-class customer service. You will work closely with internal stakeholders to provide a single interface for customer inquiries. Additionally, you will be tasked with organizing and executing special projects across the Customer Success team.


What you will be doing:

• Provide world-class service in handling and resolving customer enquiries

• Work with our departments, including Sales, Legal, Accounting, Provisioning, and Customer Support, to solve critical customer issues

• Understand and explain the features and benefits of our services

• Identify sales and upsell opportunities to existing customers

• Manage the ongoing relationship between us and enterprise accounts by developing strong relationships

• Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals

• Leads and manages the relationship between us and clients that fall under the Major Accounts Program (MAP) and other high-priority existing customer base

• Organize and track projects and campaigns to be executed by the greater Customer Success team

• Conduct phone pre-screening, phone interviews of potential employees, and then recommend to the team lead

• Participate in our forums, client visits, and conferences

What you must have:

• Degree or Diploma and/or 3+ years of account management or customer service-related experience, ideally in the information technology sector, with an understanding of cloud solutions

• Demonstrates ability to assess customer needs and deliver appropriate solutions

• Professional business manner with the ability to comfortably interact with various executive business levels

• Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail

• Excellent verbal and written communication skills

• Previous direct experience with Salesforce or other CRM systems is highly desirable

• Resourceful with strong problem-solving skills

• Enthusiastic, strong work ethic and positive attitude

• Excellent listening, negotiation and presentation skills

 
Salary/Rate Range: $90,000 - $125,000 USD


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com