Senior Service Designer

Job Title: Senior Service Designer
Job ID: 82203
Location: Alberta, Canada - Remote


What you will be doing:

• Integration of human-centred design methods into program review and digital transformation projects.

• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.

• Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.

• Based on user and GoA needs, goals, priorities, and opportunities, a plan for and delivery of:

   

• user and behavioral field research;

• co-design workshops;

• prototype design and testing;

• concept testing

• journey map and service blueprint development;

• process mapping;

• service prototyping;

• user story mapping and creation

• usability testing;

• service performance measurement, analysis, and reporting; and

• strategy and roadmap documents or diagrams.

What you must have: 

• Mandatory 2 years Experience with service design research and outputs.

• Mandatory 2 years Experience working within a cross-functional product team in an Agile environment

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com