Customer Success, Cable Testing & Diagnostics

Job Title: Customer Success Specialist – Cable Testing & Diagnostics
Job ID: 82681 
Location: Dallas, Texas - Remote / Hybrid


Overview:
Are you passionate about building strong customer relationships and helping clients succeed with advanced technical solutions? Our client is  looking for a Customer Success Specialist with expertise in cable testing and diagnostics systems to join their growing team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer engagement. You’ll be the bridge between customers and our technical teams, ensuring smooth onboarding, providing expert support, and fostering long-term satisfaction with their solutions.


What you will be doing:
Client Onboarding

• Lead new customer onboarding, ensuring a seamless transition from sales to implementation

• Customize system configurations based on client needs

• Provide product training and ongoing adoption support

Customer Support & Relationship Management

• Act as the main point of contact for clients throughout their lifecycle

• Troubleshoot issues and deliver proactive solutions

• Build strong relationships with stakeholders and check in regularly to ensure satisfaction

Product Optimization

• Collaborate with product teams to implement customer-specific requirements

• Gather customer feedback to guide product improvements

• Support configuration updates as client needs evolve

Retention & Growth

• Ensure customer success to drive renewals

• Identify opportunities for upselling and cross-selling complementary solutions

• Clearly demonstrate customer ROI during renewal cycles

Customer Advocacy

• Represent customer needs in internal product strategy discussions

• Promote a customer-first culture across the organization

Reporting & Analysis

• Monitor key customer metrics and product usage

• Provide insights on risks and opportunities for account growth

• Use data-driven analysis to anticipate and prevent issues

What you must have:

• Bachelor’s degree in business, engineering, or related field (or equivalent experience)

• 3+ years in customer success, technical account management, or field service support, preferably with complex or customized technical systems

• Hands-on knowledge of cable testing and diagnostics (North American experience strongly preferred)

• Excellent communication skills with both technical and non-technical audiences

• Strong organizational and multitasking abilities

• Problem-solving mindset with the ability to work independently and collaboratively

• Familiarity with CRM and customer success software tools

Salary/Rate Range: $145,000 – $150,000

Other Information:
Benefits

• Medical, Dental & Vision Insurance – Coverage begins on your first day, majority employer-paid

• Prescription Coverage & Health Savings Account – With company contributions

• Life & AD&D Insurance – 100% employer-paid, equal to 1.5x annual salary, with supplemental options

• Disability Coverage – Short- and long-term disability, premiums fully covered by employer

• 401(k) Savings Plan – Immediate eligibility with company match (50% up to 10% of salary), Roth option available

• Flexible Spending Accounts – Health care, dependent care, orthodontics, and more

• Paid Time Off – Vacation, PTO rollover, 12 paid holidays, and company closure between Christmas and New Year’s

• Education Assistance – Tuition reimbursement (100% for undergrad courses, 50% for other approved courses)

• Additional Perks – Employer-paid wellness resources and professional development support

If you’re ready to combine your technical knowledge with a passion for helping customers succeed, we’d love to hear from you. Apply today and grow your career with a company at the forefront of electrical testing and diagnostics solutions.


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com