Remote Field Service Engineer - Packaging Machine

Job Title: Remote Field Service Engineer - Packaging Machine
Job ID: 82952
Location: Parsippany, New Jersey


Overview:
The client is a market-leading, global supplier of tube filling machines, cartoning machines, and integrated lines to the Pharmaceutical, Oral Care, and Cosmetic Industries. Their headquarters and primary manufacturing center is located in Stutensee, Germany, with a second manufacturing center in Bangkok, Thailand, and a North American Sales and Service division located in Parsippany, NJ. The Field Service Engineer provides expert on-site service, installation, commissioning, and troubleshooting for client equipment. This role ensures equipment operates at peak efficiency, maximizes customer uptime, and serves as the primary technical representative of the client at customer sites — maintaining a professional presence and delivering exceptional customer satisfaction.

What you will be doing:

• Perform on-site installation, start-up, maintenance, repair, and testing of equipment with full documentation of all activities.

• Diagnose mechanical, electrical, and controls-related issues; provide timely, detailed service reports and recommended corrective actions.

• Optimize equipment performance through fine-tuning and process adjustments.

• Collaborate with engineering and technical teams to share field data, drive product improvements, and enhance equipment reliability.

• Serve as the primary on-site representative, maintaining professional communication and strengthening customer relationships.

• Investigate customer complaints, identify root causes, and recommend solutions or product enhancements.

• Plan, prioritize, and execute daily work schedules to maximize efficiency and minimize downtime.

• Provide customer training on operation, preventive maintenance, and troubleshooting best practices.

• Perform other related duties as assigned.

What you must have:

• Associate’s degree in Electro-Mechanical Technology, Factory Automation, Mechatronics, or a related technical field preferred.

• Minimum of 5 years of hands-on experience in mechanical/electrical environments, preferably servicing automated or packaging equipment.

• Military veterans with equivalent technical training and field experience are strongly encouraged to apply.

• Proven expertise in troubleshooting, repairing, and servicing automated equipment — including mechanical, electrical, and controls systems.

• Experience working with Schneider Electric control systems and function block programming is highly desirable.

• Basic understanding of PLC logic and HMI interfaces preferred, with the ability to learn and adapt to customer-specific programming environments.

• Ability to read and interpret electrical schematics, mechanical drawings, and pneumatic diagrams.

• Familiarity with remote troubleshooting tools (e.g., TeamViewer, NetSupport Manager).

• Strong English communication skills — both written and verbal — with the ability to deliver clear reports and customer updates.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Comfortable accessing and working with client documentation and systems remotely through secure networks (VPN, intranet, cloud-based tools).

• Excellent interpersonal and relationship-building skills with a customer-focused mindset.

• Ability to work independently in remote locations and manage multiple assignments with minimal supervision.

• Must possess a valid passport and driver’s license.

• Willing and able to travel up to 80% of the time, including occasional international travel to Europe, Asia, and Indonesia.
   

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com