Account Manager - Laboratory, NorCal WA OR

About the Company

 Our client is a long-established manufacturer and distributor of premium laboratory glassware, equipment, and scientific supplies, serving research, bioprocess, and industrial laboratories across North America. Known for exceptional product quality, technical expertise, and responsive customer support, they maintain strong relationships with leading academic, biotech, and pharmaceutical organizations.
 

About the Role

 

The Outside Account Manager will act as the primary point of contact for customers within a defined territory (NorCal, WA, OR - candidate must reside here), responsible for managing existing accounts and developing new business opportunities. This is a hands-on, relationship-driven sales role ideal for someone with a strong understanding of laboratory operations and the ability to deliver technical product solutions.

 

The successful candidate will be a proactive communicator, comfortable with frequent travel, and adept at building trust with customers through responsiveness, product knowledge, and consistent follow-up.

 

Key Responsibilities

 

• Achieve annual territory growth by expanding market share and exceeding prior-year sales results.

• Manage and grow existing customer relationships while identifying and developing new accounts.

• Conduct regular customer visits across the territory, supported by virtual engagement via phone, email, and video meetings.

• Provide product demonstrations and support new lab startups.

• Address customer inquiries related to orders, lead times, pricing, and technical specifications.

• Collaborate with internal teams (Inside Sales, Customer Service, Technical Support, and Accounting) to ensure seamless service delivery.

• Attend and present at industry trade shows, local events, and vendor tabletop sessions.

• Track and follow up on quotations and maintain accurate records of sales activities and weekly visit reports.

• Monitor customer credit status and assist in resolving account or billing concerns.

• Identify emerging customer needs and recommend potential new products for consideration.

 

Qualifications

 

• Bachelor’s degree in a scientific or business-related field preferred.

• 3+ years of experience in technical sales, laboratory products, or scientific equipment.

• Strong understanding of laboratory workflows and purchasing processes.

• Excellent communication, organization, and relationship management skills.

• Comfortable managing a schedule that includes extensive field travel.

• Proficient with CRM tools, Microsoft Office, and virtual communication platforms (Teams, Zoom, etc.).

• Demonstrated ability to manage a full sales cycle and achieve consistent growth.