Intermediate Application Analyst

Job Title: Intermediate Application Analyst
Job ID: 88069
Location: Edmonton Alberta


What you will be doing:
Service Management & ITSM Transition

• Standardize Operations: Lead the transition from ad-hoc support (emails/legacy tools) to a unified ITSM framework (e.g., ServiceNow/Jira), designing workflows for incident and service request tracking.

• Incident Coordination: Act as the functional lead for major incidents; you will coordinate communication and resolution efforts for critical system outages affecting court operations.

• Change & Release Oversight: Facilitate the change management process to ensure updates to legacy systems and new digital products are deployed with minimal risk to judicial continuity.

Application Stewardship & Business Analysis

• Judicial Liaison: Gather and document complex requirements from end-users, including Justices and court staff, ensuring technical solutions support the unique needs of the courtroom.

• Vendor & Product Oversight: Monitor the delivery of application services provided by external vendors and internal product teams, ensuring they meet established SLAs and quality standards.

• Knowledge Management: Establish and maintain a central knowledge hub, including user guides and technical documentation, to foster shared learning across teams of varying maturity levels.

Data Governance & Platform Support

• Security & Compliance: Ensure all application activities and data management protocols adhere to required regulations and judicial confidentiality requirements.

• Strategic Analytics Support: Provide functional support for data platforms (such as Snowflake); while not performing deep-level coding, you will oversee user access audits, data visualization dashboards, and the integrity of data warehouses.

• Transition Management: Oversee the functional migration of applications and data between environments (Dev/Prod) or from legacy on-premises hosting to cloud-based services (Azure/AWS).

Process Improvement & Risk Mitigation

• Optimization: Analyze existing application workflows and provide recommendations for process improvements to enhance the scalability and stability of court services.

• Disaster Recovery Support: Participate in the design and testing of business continuity plans to ensure the tri-court system is resilient against data loss or prolonged outages.

• Reporting: Transform technical data into meaningful analytics and status reports to support executive decision-making within the Court Technology Services portfolio.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.


For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com