Medical Program Assistant Associate (MPAA)

The Medical Program Assistant Associate (MPAA) plays a vital role in supporting patient care operations and ensuring the timely management of medical and legal record requests. This position is responsible for coordinating and processing high volumes of patient and legal file review requests, including retrieving, reviewing, redacting, and releasing healthcare records in compliance with confidentiality and regulatory standards. The role routinely manages approximately 40–50 record requests per month.

In addition, the MPAA is responsible for accurately scanning and uploading healthcare documentation into the electronic medical record system, averaging approximately 400 scanned documents per week.

This position also provides direct administrative support to approximately 12 clinicians and assists with a variety of daily operational and clerical duties to ensure efficient clinic workflow and continuity of care.